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FITBIT was founded by current-CEO James Park and Current-CTO Eric Friedman in 2007 with the aim to create a wearable product that would change the way we move.

The company designs, produces, and markets devices that track fitness performance.

I am a professional and senior and use it for walking mostly.

I was given a 25% discount and told over the phone no problem I will email the discount coupon to you and you can buy another one. Received the email but didn’t realize I had to buy it on line was not told this.

Now, she brags about how many steps she takes and she has raised the bar on her daily goal. Reply I just spent 40 minutes on the phone with customer service in Guatemala; what a waste of time and shame on the company for not having USA customer service. Reply i agree i have been emailing someone named Ana from the Fitbit team once i agreed to have them send me a different style i have not gotten one respond back in two days as when before i would get a response within a few hours Reply I have purchased 3 Fitbit in 3 years and I now have a blaze!

Tagged as: fitbit address, fitbit corporate address, fitbit corporate office headquarters, Fitbit Customer complaint desk, Fitbit Customer Complaints, fitbit headquarters, fitbit home office, fitbit main office, fitbit office address, fitbit office email, fitbit office fax, fitbit office phone, fitbit office phone number I bought my 77 year old mother a fitbit alta for her birthday in September 2017. Prior to using the fitbit she was unable to walk more than 20 yards without feeling pain in her back and shortness of breath. I used to use a Polar made in Europe, of course which worked like a charm. Customer service says you had a one year warantee so that’s all it is good for.Popular models track the number of steps taken per day with a device worn on the wrist that resembles a watch or bracelet.Data measured include also quality of sleep, steps climbed, and other personal metrics.In fact the simpler the band is the more reliable it will likely be. Folks purchase this product not for the wristband but for the fitness electronics that go into the watch.I was a very happy customer of Fitbit until these “wristband problems” developed. I do not know if their stock is publically traded, but if I had any I would sell it tomorrow. The representative offered me a 25% discount on a new watch (but not the new Surge), and a free one year membership to a fitness website that I have no idea what it would do.Phillipines and we asked to speak with a manager (Eduardo in El Salvador) because the warranty only extends to the life of the original purchase…so, 3 out of 4 do not work and we have been offered a “discount” on our next purchase…we are in our 60’s and 70’s, so we are not pounding up and down mountains or on a track…this is a dismal standard for customer service and product warranty…beware…I kept asking for contact information for their corporate headquarters…Asia does not have that information to share with customers, nor does El Salvador…beware…do not waste your money or your time…this company should be ashamed! Because they say that warranty doesn’t cover loss or theft.And they should know, they’re experts at the latter, since they just stole over 0 from me and now they’re doing away with it without the most minimal effort even.As for the other Surge watch (purchase price 0) purchased two and a half years ago, the wrist band recently broke. What use is a 0 fitness watch that can not be worn?To my dismay I discovered that the wrist band on this model can not be replaced. It seems so easy to design a watch with an inexpensive removable and replaceable wrist band.Because of the high cost of these products I have, with the assistance of customer service, resurrected the other Surge watch and will use it until the band breaks, and then I will move on to another manufacturer.Reply We bought each other fitbits for Christmas in 2015…both needed to be replaced within the 1st year…my husbands 2nd one stopped working a week ago…called, 1st call went to Ken in Asia. With my purse, my Fitbit was stolen, and they won’t replace it.

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